CSAT Survey Template

Want to know how to improve your customer satisfaction?

Uncover the "why" behind customer satisfaction with Aftercare's AI powered CSAT survey. While traditional surveys measure satisfaction levels, we reveal the drivers behind those ratings.

When a customer shares feedback, our AI immediately asks follow-up questions based on their response. For example, if they express dissatisfaction with a product feature, the AI asks specific questions about their experience to pinpoint the issue. This targeted follow up generates actionable insights you can use immediately.

The template adapts to customer sentiment in real time. It asks promoters about their favorite features and detractors about needed improvements. This reveals both your competitive advantages and critical pain points to address.

This CSAT template helps you:

Measure customer satisfaction across products and identify what drives positive and negative experiences
Understand which product features promoters recommend most often, and what improvements detractors need to become promoters
Discover new product opportunities by analyzing what customers want to see in your future offerings
Capture specific details and improvement suggestions through intelligent AI follow up questions

Our AI automatically categorizes and summarizes responses, converting raw feedback into clear action items. This eliminates hours of manual analysis and lets you focus on implementing improvements.

Aftercare's template is ready to use right away, and works seamlessly on both mobile and desktop so respondents can share their thoughts wherever they're most comfortable.

Frequently asked questions

Aftercare survey bear mascot holding a balloon

How does this CSAT template help prioritize product improvements?

The template uses AI to categorize common feedback points and automatically groups similar suggestions or complaints. This helps product teams quickly spot trending issues or frequent requests. For example, if multiple customers mention a specific feature limitation, the AI will group these responses together, highlight the common pain point, and make it easy to drill down into any of the response transcripts. This gives you valuable data to prioritize your product roadmap.

How often should we run this CSAT survey?

The optimal timing varies by customer interaction type. Send surveys immediately after service interactions, purchases, or major feature releases to capture fresh feedback. For ongoing product usage, conduct quarterly surveys to track satisfaction over time. Target different customer segments and stagger distribution to maintain steady feedback while avoiding survey fatigue. This balanced approach captures both immediate reactions and long-term satisfaction without overwhelming customers.

What makes the follow up questions particularly effective?

Unlike static surveys, our AI analyzes each response in real time and asks contextual follow up questions if more detail is helpful. For example, if a customer mentions a type of product they’d like to see offered in the future, AI will explore the pain points they are looking to solve, helping you understand if the new product is worth prioritizing.

Can I customize this CSAT survey to fit my specific needs and industry?

Yes, the template is fully customizable. You can add or remove questions, edit rating scales, and change when to ask AI follow up questions. The template is ready to use out of the box with with top customer satisfaction questions, but it always helps to make edits to fit your use case. If this template does not fit your needs, you can generate a new survey with Aftercare's AI survey generation feature to fit your exact specifications.

How did we design this customer satisfaction (CSAT) survey template?

This customer satisfaction (CSAT) survey template was developed by working with dozens of businesses and through conducting research on traditional CSAT surveys. We've curated this template with the top questions and enhanced open ended questions with AI follow ups. These follow ups dig into the "why" behind answers, much like a skilled interviewer would. As Y Combinator backed startup founders and business operators ourselves, we've experienced the need for customer satisfaction insights and built this template after experiencing the limitations of traditional surveys.

CSAT survey templatenext-gen AI insights

Improve your customer satisfaction (CSAT) with Aftercare's AI powered template

Try the template yourself!