Customer service survey templatenext-gen AI insights

Aftercare's customer service survey template helps identify both strengths and areas for improvement. The platform uses AI to evaluate whether the customer had a good or bad experience, and digs into specifics based on their response. You'll be able to pinpoint specific situations along with trends for the team to improve and get an effective temperature check on the customer experience.

The template covers key aspects of customer service quality including satisfaction level, specific situations that customers encountered during service, how likely they would be to recommend the service, and allows them to input their contact information. Each question is designed to capture actionable feedback that helps you improve your customer service delivery.

Aftercare's AI automatically groups similar feedback into categories. Instead of reading through dozens (or hundreds) of open-ended responses, summaries will be generated, and data will be bucketed automatically. For instance, if multiple customers mention a specific poor experience, the system will group these responses together and provide a summary of the specific pain points. This saves hours of manual review time and helps you quickly identify trending service issues.

Traditional surveys only capture surface-level feedback, but our template digs deeper through two key features: intelligent follow-up questions that probe into specific service issues, and automatic categorization of open responses that reveals patterns from the feedback. For example, instead of just knowing that a customer was dissatisfied, you'll understand exactly which part of their service experience fell short and why.

This customer service survey template was born from real-world experience and frustration with the limitations of traditional surveys. As Y Combinator-backed founders, the Aftercare team has run hundreds of surveys across different industries and consistently saw the same problem: standard surveys couldn't dig deeper when respondents gave interesting or unexpected answers.

We tested and refined this template through extensive real-world use, learning from each iteration. Our experience working with businesses of all sizes helped us understand exactly what kind of insights matter most for customer service teams. The result is a survey template that not only gathers feedback but uses AI to actively uncover the deeper insights that traditional surveys miss. It's the survey we always wished we had – and now it's here to help your business grow.